Refund & Returns Policy

Last Updated: August 2026

At H&H Global Store, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item received is damaged or defective.
  • You received the wrong item.
  • The product is significantly different from what was ordered.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, and tags (if applicable).
  • Be accompanied by your order number or proof of purchase.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or incorrect:

  • Beauty and cosmetic products that have been opened or used.
  • Perfumes or fragrance products that have been opened.
  • Earrings or other personal-use items that have been worn.
  • Gift cards.
  • Clearance or final sale items.
  • Customized or personalized products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging (if applicable).
  • A brief description of the problem.

Our team will review your request and provide the appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed using your original payment method where possible.

Processing times may vary depending on your payment provider or financial institution.

Exchanges

We only replace products that are:

  • Damaged during delivery.
  • Defective.
  • Incorrectly shipped.

If you need an exchange, please contact our customer support team with your order details.

Return Shipping

If the return is due to our mistake (such as sending the wrong item or a damaged product), H&H Global Store will provide instructions for resolving the issue.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping costs unless otherwise agreed.

We recommend using a trackable shipping service when returning valuable items.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled but may qualify for a return under this policy.

Sale Items

Products purchased during promotional sales or clearance events may not be eligible for refunds unless they are damaged, defective, or incorrectly supplied.

Missing Refunds

If your approved refund has not yet been received:

  • Check your bank account.
  • Contact your payment provider or bank.
  • Allow additional processing time.

If you still need assistance, please contact our customer support team.

Contact Us

If you have any questions regarding our Refund & Returns Policy, or if you need assistance with a return or refund request, please contact us through our Contact Us page or by using the customer support information available on our website.

Our team is always happy to assist you.